UK Freephone Orders
0800 387732
9am to 5pm Mon-Fri
International Orders
+44 2380 487209
Select Your Country

Delivery Information

UK Delivery Charges

For all UK orders, standard delivery is FREE for goods over the value of £100 (ex. VAT).

In the interest of environmental responsibility we encourage our customers to consolidate orders wherever possible to reduce transportation usage.

For online orders valued less than £100,  a small order handling charge (SOHC) of £6.00 will be applied at checkout. 
Exemptions may apply as part of special account terms

Orders valued below £100 and placed offline (by email, telephone or fax) will be subject to a £15.00 small order handling charge (SOHC) to cover additional administration and delivery.

UK Next Day Delivery for Stock Items

We aim to despatch all stock items, ordered before 4.45pm, for delivery before 5.30pm the next working day.

However, to guarantee a specific delivery for stock items you may wish to opt for an Express Delivery Service.

Special UK Delivery Options

These Express services are only available for stock items, therefore please call customer services on 0800 387732 to check availability and deadlines BEFORE proceeding with any of these chargeable options:

  • Next Day Delivery before 10.30am         £12.50    (orders  <£100 = £18.50)
  • Next Day Delivery before 12 noon          £11.50    (orders  <£100 = £17.50)
  • Saturday Delivery 7am – 12noon            £38.00    (orders  <£100 = £44.00)

N.B. For orders under £100 the additional £6.00 standard delivery is combined with the chargeable special delivery service rate at checkout. 

Please contact us for advice on delivery times for non-stock items.


International Delivery Charges

Zone

 

European Area*

Outside European Area

Level 1
Total Gross Weight < 30 Kg


€35 / £30 per shipment

Delivery Quotation Required

Level 2
Total Gross Weight > 30 Kg

Delivery Quotation Required

Delivery Quotation Required

 

*The European Area delivery rate applies to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Eire, Estonia, Finland, France, Germany, Guernsey, Greece, Hungary, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Where a delivery quotation is required we can accept your order online and will then contact you to advise delivery costs and take the additional payment for these charges to complete and despatch your order.

Special Documentation for International Deliveries

All of our export invoices bear the HS code by product.

If required, Alpha Laboratories can obtain special documentation including European Certificate of Origin, Arab British Chamber of Commerce Certificate of Origin, ATR certificate and if necessary, legalisation of these and invoices by the relevant embassy.

Costs for this certification will be added to your Proforma (at cost) and prepayment will be required.

If you require such special documentation, please add details of exactly what you will need to the comments field when placing your order and we will get back to you with the costs before proceeding.

For any questions about international delivery please contact us at export@alphalabs.co.uk