We are Here to Help
Rest assured that our main aim is to ensure your complete satisfaction. Should you require assistance please contact us so we that can help you as quickly as possible with any product, pricing or delivery queries.
Contact our Customer Services team:
Complete an enquiry online
UK Customers Call: 02380 483000
International Customers Call: +44 2380 487209
We are available Monday to Friday - 9.00am to 5.00pm (UK Time)
Outside these hours a message service operates and we will get back to you the next working day.
Placing an Order
Online Ordering for UK Customers
Ordering via this website is simple and secure and enables you to track the status and maintain a record of your online orders.
If you wish to access your institute's special terms online, please contact customer services once you have registered. We can then verify your details and link your login to the correct account on our internal system.
If ordering from outside the UK please contact your
When placing your order we will require the following information:
Your full address including department
Purchase order number
Account code (if you know this)
Invoice address (if different from delivery address)
Product codes and quantities
Quotation number - this will ensure you get the correct pricing
A copy of your certificate if claiming VAT exemption
Online Availability of Your Company/Institute Special Discounts
When you register we are able to verify your details against those maintained for transacting with your establishment.
For example we can link your registration to your Alpha Labs company account number to enable online accessibility to established discounted prices and quotations.
If you wish to activate your registrations and link it to your institute then please contact [email protected] or call 0800 387732 from the UK and we can enable this for you.
The correct prices will only be displayed online if your registration is connected to the relevant account.
If the prices you see once logged in are not as expected please contact use to activate the correct account link.
You can choose how to pay for orders - you can open an account, pay by credit/debit card or via PayPal (if ordering online).
We accept the following methods of credit payment:
NB. Only credit card payments are accepted for online orders if your registration has not been linked to your institute's account. Following the relevant credit checks and linkage of the account to your login, future orders may be paid on invoice with a Purchase Order number.
If you need to return goods for whatever reason, please contact Customer Services to obtain a Returned Goods Authorisation Number (RGAN). Clearly mark the RGAN on the package and we will arrange collection. Please do not return goods to us directly as we cannot take responsibility for items not collected by us. A 15% re-stocking charge may apply unless the return is due to our error.
Please note that in some cases it may not be possible to accept returned goods. For more information on our returns policy please see our Terms & Conditions
Electronic Marketplaces for UK Customers
If your organisation uses an electronic marketplace e.g. Science Warehouse, SciQuest, or Ariba, we can make all our products available for you to view and order, with any special pricing etc.
Please contact 02380 483000 for more information.