Customer Service

We are Here to Help

Rest assured that our main aim is to ensure your complete satisfaction. Should you require assistance please contact us so we that can help you as quickly as possible with any product, pricing or delivery queries.


Contact our Customer Services team:

Complete an enquiry online

UK Customers Call: 02380 483000

International Customers Call:  +44 2380 487209

We are available Monday to Friday - 9.00am to 5.00pm (UK Time)

Outside these hours a message service operates and we will get back to you the next working day.

Placing an Order

Online Ordering for UK Customers

Ordering via this website is simple and secure and enables you to track the status and maintain a record of your online orders.

If you wish to access your institute's special terms online, please contact customer services once you have registered. We can then verify your details and link your login to the correct account on our internal system.

Place an order

If ordering from outside the UK please contact your
local distributor.

Direct Ordering UK

UK Telephone:      
0800 387732       

UK Fax:                  
0800 614249         

UK Email:                
[email protected] 
Alpha Laboratories Ltd.,
40 Parham Drive, Eastleigh,
Hampshire, SO50 4NU, UK


International Telephone:      
+44 2380 487209

International Fax:                  
+44 2380 643701

International Email:                       
[email protected]

Order Requirements

When placing your order we will require the following information:

  • Your Name

  • Company/Institute

  • Your full address including department

  • Postcode

  • Purchase order number

  • Account code (if you know this)

  • Invoice address (if different from delivery address)

  • Product codes and quantities

  • Quotation number - this will ensure you get the correct pricing

  • A copy of your certificate if claiming VAT exemption

Online Availability of Your Company/Institute Special Discounts

When you register we are able to verify your details against those maintained for transacting with your establishment.
For example we can link your registration to your Alpha Labs company account number to enable online accessibility to established discounted prices and quotations.

If you wish to activate your registrations and link it to your institute then please contact [email protected] or call 0800 387732 from the UK and we can enable this for you.

The correct prices will only be displayed online if your registration is connected to the relevant account.
If the prices you see once logged in are not as expected please contact use to activate the correct account link.


You can choose how to pay for orders - you can open an account, pay by credit/debit card or via PayPal (if ordering online).

We accept the following methods of credit payment:

NB. Only credit card payments are accepted for online orders if your registration has not been linked to your institute's account. Following the relevant credit checks and linkage of the account to your login, future orders may be paid on invoice with a Purchase Order number.



If you need to return goods for whatever reason, please contact Customer Services to obtain a Returned Goods Authorisation Number (RGAN). Clearly mark the RGAN on the package and we will arrange collection. Please do not return goods to us directly as we cannot take responsibility for items not collected by us. A 15% re-stocking charge may apply unless the return is due to our error.

Please note that in some cases it may not be possible to accept returned goods. For more information on our returns policy please see our Terms & Conditions


Electronic Marketplaces for UK Customers

If your organisation uses an electronic marketplace e.g. Science Warehouse, SciQuest, or Ariba, we can make all our products available for you to view and order, with any special pricing etc.

Please contact 02380 483000 for more information.

Registered in England: 1215816

VAT No. GB 228 2205 88