Menu

Call Us

Technical and Service Support

We are Here to Help

We understand the challenges you face to provide consistent high quality results and excellent customer or patient care, whilst delivering sustainable services and ensuring best value for money. We are here to help you with product, technical and service support.

Product Support

Our Technical Support Team are here to help with any in depth or technical enquires about our products.
Such as:

  • Pack Inserts

  • Safety Data Sheets

  • Instrument applications

  • Certificates of conformity

  • Pipette tip compatibility

  • Complaints

  • Plus just about anything else

As an experienced provider of an extensive range of diagnostic and laboratory equipment, we aim to help you in achieving your goals, in whatever ways we can. Whether you require ongoing preventative maintenance for complete reassurance or emergency breakdown cover, our highly qualified engineers can help ensure minimal downtime for all your essential instruments.
We provide a full range of instrument support services:

  • Instrument installation

  • Routine maintenance visits

  • Calibration

  • Rapid repair

  • Training

  • Safety inspections

  • Refresher training

Equipment Service

As an experienced provider of an extensive range of diagnostic and laboratory equipment, we aim to help you in achieving your goals, in whatever ways we can. Whether you require ongoing preventative maintenance for complete reassurance or emergency breakdown cover, our highly qualified engineers can help ensure minimal downtime for all your essential instruments.
We provide a full range of instrument support services:

  • Instrument installation

  • Routine maintenance visits

  • Calibration

  • Rapid repair

  • Training

  • Safety inspections

  • Refresher training

Contact us with your Enquiry

How can we contact you? Please confirm accepted methods:

* Required Fields

Your request will be forwarded to the relevant department to assist with your enquiry. By clicking 'Send Enquiry' you are authorising Alpha Laboratories to process your information and use it to contact you so that we may respond to your request, as well as to communicate with you regarding our products and services.

Submitting your details indicates that you agree to our Privacy Policy.

Talk to our Support Teams

Call Technical Support:
+44 (0) 2380 487212

For technical enquiries and advice on the use of any of our diagnostic or laboratory products.

Call Customer Services:
 +44 (0) 2380 483000

For pack size, pricing, stock availability and current expiry dates – please contact us.

Call Instrument Support and Service:
+44 (0) 2380 487239

Our Instrument Support team are here to help with any in depth enquires about our equipment and to log maintenance requests.