UK Freephone Orders
0800 387732
9am to 5pm Mon-Fri
International Orders
+44 2380 487209
Select Your Country

Why should I register on the Alpha Laboratories website?

The Alpha Laboratories Ltd. (Alpha Labs) website is primarily designed for business, healthcare and academic visitors and their organizations.

The products we supply are intended for professional use.

All users are welcome to visit Alpha Labs online and explore our extensive product information, pricing and documentation.

Online Availability of Your Company/Institute Special Terms and Discounts

When you register we are able to verify your details against those maintained for transacting with your establishment. For example we can link your registration to your Alpha Labs company account number to enable online accessibility to previously agreed business terms, established discounted prices and quotations.

Normally your registration will only become activated and linked to your account once you have placed your first online order. If you wish to activate your account prior to placing your first order then please contact sales@alphalabs.co.uk or call 0800 387732 from the UK or +44 2380 487209 from outside the UK and we can enable this for you manually.

The correct prices will only be displayed online if your registration is connected to the relevant account. If the prices you see once logged in are not as expected please contact use to review your account link.

Online Order History

Online order history is stored in ‘My Accounts’ for easy reference. Repeat orders can be placed with a single click.

Check Order Status

Within your order history you can review the status of orders – Pending, Processing, Despatched or Complete. You can also retrieve despatch notes.

Track Your Delivery

You will receive an email with a courier tracking link as soon as your order is despatched. This tracking link can also be accessed from the Shipment link against the specific order details from your order history. 

Payment by Invoice

We accept online orders ‘On Account’. We will request a Purchase Order number from you during checkout and issue an invoice following despatch of your goods. Requiring full registration for ordering makes this process more secure.

Web Exclusive Offers

Periodically we may offer exclusive web discounts available only to registered customers. When you register online you’ll get the option to Sign Up for e-news. This is a great way to keep in touch and find out all about new products and developments. Plus it means you’ll be the first to hear about any new money saving special offers and promotions.

N.B. Some Special Offers may not be available online to customers with existing discounted prices e.g. Clearance Stock pricing, Volume Discounts. However, if you see an offer advertised on our website which would provide more favourable pricing than your regular discounts please contact us or add a note in the Comment box at checkout to request the offer pricing and we will  amend your order during processing.

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