UK Freephone Orders
0800 387732
9am to 5pm Mon-Fri
International Orders
+44 2380 487209
Select Your Country

Privacy Policy

Privacy Statement of Alpha Laboratories Ltd.

Information about our Organisation and Web site

Modern information and communication technologies play a fundamental role in the activities of an organisation like Alpha Laboratories Ltd.
We are based in England. Our privacy policy covers Alpha Laboratories Ltd and its websites:

Organisation Name:   Alpha Laboratories Ltd
Address:   40 Parham Drive, Eastleigh , SO50 4NU
Country:   England
Controller:   Alpha Laboratories Ltd
Web Sites:  [our domains] include www.alphalabs.co.uk, www.calprotectin.co.uk, www.pasteur-pipette.com, www.sepsis-diagnostics.co.uk, www.ngaltest.co.uk

Providing Visitors with Anonymous Access

You can access our websites home pages and browse our sites without disclosing your personal data.

The services and links of our website

Our websites do not enable our visitors to communicate with other visitors.

Our websites may contain links to other websites. Please note we have no control of websites outside our domains. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Data Collection and Purpose Specification

Automatic Collection of Information

We do not collect or use personal data for any purpose other than that indicated in our Cookie policy.
If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose: by indicating in a box at the point on the site where personal data is collected.

Data that You Knowingly Provide 

We collect and store the personal data that you may volunteer whilst using our services or requesting information from us to enable processing of your order or enquiry.
We use the Personal Data that we collect in an effort to provide you with a superior customer experience on the site and to improve and market Alpha Laboratories services. 
If you register with Alpha Laboratories or provide your details on any of our enquiry forms, we will create a profile that includes your name, mailing address, e-mail address, and other information that you provide that is pertinent to your specific situation.
To save you time we try to request the minimal amount of data from you required to process your request.
However, we may verify or enrich the information you provide by combining it with data gathered from other public sources.
This enables us to understand your requirements further and provide you with the most pertinent information and services.

Specifically we may use data:

  • To process your order
  • To contact you in response to a specific enquiry
  • To customise your website experience
  • To improve the products and services we provide
  • To contact you about events, products, services, offers, competitions or market research relevant to your interest areas

All our communications provide a means for recipients to opt out of receiving further material from us.

Disclosure

We do not disclose your personal data to our suppliers, subsidiaries or any other organisations.
Alpha Laboratories never sells, rents or shares your personal data with anyone.

Confidentiality / Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Telephone Calls

All telephone calls may be recorded to confirm your instructions, and for quality monitoring and training purposes. We will retain these recordings for no longer than is necessary and in accordance with our Privacy Policy.

Access to the personal data we may hold about you

You can ask us whether we are keeping personal data about you by sending an email to marketing@alphalabs.co.uk
We will provide you with a readable copy of the personal data which we keep about you, within a week. - although we may require proof of your identity to enable this.
We will provide the information without any charge.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data rectified, amended or erased completely.

Privacy Compliance

Our privacy policy is compliant with The Data Protection Act 1998 (the Act).

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact:

Data Protection Officer
Marketing
Alpha Laboratories Ltd
02380 483000

If you are not satisfied with our response to your concern: you may wish to contact ICO (https://ico.org.uk/ )