UK Freephone Orders
0800 387732
9am to 5pm Mon-Fri
International Orders
+44 2380 487209
Select Your Country

Customer Service

Need Help?

Rest assured that our main aim is to ensure your complete satisfaction. Should you require assistance please contact us so we that can help you as quickly as possible with any product, pricing or delivery queries.

Contact our Customer Services team on:

0800 387732 or +44 2380 487209 from outside the UK, Monday to Friday - 9.00am to 5.00pm (UK Time)

Outside these hours a message service operates and we will get back to you the next working day.


Ordering from Alpha Laboratories

Ordering via this website is simple and secure and enables you to track the status and maintain a record of your online orders. Once you have placed your first online order, your web registration login will be linked to your institute account enabling access to any relevant special pricing. If you wish to access your special prices before placing your first order, please contact customer services once you have registered to get your account verified.

Telephone:        UK:        0800 387732                                 International:      +44 2380 487209

Fax:                     UK:        0800 614249                                 International:      +44 2380 643701

Email:                 UK:        sales@alphalabs.co.uk              International:       export@alphalabs.co.uk

Post:                   Alpha Laboratories Ltd.,
                             40 Parham Drive,
                             Eastleigh,
                             Hampshire,
                             SO50 4NU,
                             UK

When placing your order we will require the following information:

  • Your Name
  • Company/Institute
  • Your full address including department
  • Postcode
  • Purchase order number
  • Account code (if you know this)
  • Invoice address (if different from delivery address)
  • Product codes and quantities
  • Quotation number - this will ensure you get the correct pricing
  • A copy of your certificate if claiming VAT exemption


Online Availability of Your Company/Institute Special Discounts

When you register we are able to verify your details against those maintained for transacting with your establishment. For example we can link your registration to your Alpha Labs company account number to enable online accessibility to established discounted prices and quotations.

Normally your registration will only become activated and linked to your account once you have placed your first online order. If you wish to activate your account prior to placing your first order then please contact sales@alphalabs.co.uk or call 0800 387732 from the UK or +44 2380 487209 from outside the UK and we can enable this for you manually.

The correct prices will only be displayed online if your registration is connected to the relevant account. If the prices you see once logged in are not as expected please contact use to amend your account link.

 

Payment

You can choose how to pay for orders - you can open an account, pay by credit/debit card or via PayPal (if ordering online).

We accept the following methods of payment:

 

 

NB. Online orders are accepted on a 30 day invoice payment option. However, if during processing of your order we find that the company account details provided are not already established with Alpha Laboratories and no credit status has been verified, we reserve the right to request credit card payment before despatch of goods. We will contact you if this is the case.

 

Returns

If you need to return goods for whatever reason, please contact Customer Services to obtain a Returned Goods Authorisation Number (RGAN). Clearly mark the RGAN on the package and we will arrange collection. Please do not return goods to us directly as we cannot take responsibility for items not collected by us. A 12% re-stocking charge may apply unless the return is due to our error.

Please note that in some cases it may not be possible to accept returned goods. For more information on our returns policy please see our Terms & Conditions

 

Electronic Marketplaces for UK Customers

If your organisation uses an electronic marketplace e.g. Science Warehouse, SciQuest, or Ariba, we can make all our products available for you to view and order, with any special pricing etc.

Please contact 02380 483000 for more information.

 

Delivery Options and Pricing

Technical and Service Support