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Thermal Cycler Servicing

Validation, Service and Extended Warranty  

 

Thermal Cycler Servicing

 

Bioer thermal cyclers are renowned for their reliability and are provided with a 2 year warranty. However, all instruments and machinery require regular service checks to ensure they continue to work properly. Whether it’s a boiler, washing machine or your car, an annual service ensures optimal operation for reliable performance and results.

Your thermal cycler is no different!

It is important to monitor your thermal cycler’s performance, as variations can adversely affect the PCR process and hence the outcome of experiments. Using positive and negative controls with every PCR experiment is a good indicator, but cannot guarantee reproducible PCR results.

Accuracy and precision of the instrument are key. Displayed temperatures should match the absolute temperature readings, and the temperature should be uniform across the entire block.

Thermal Cycler Validation

Only a dynamic temperature validation check can diagnose inaccuracies in your PCR machine’s performance.

Alpha Laboratories’ Dynamic Temperature Validation Service employs the latest innovative electronic technology to analyse the performance of PCR blocks – think of it as an MOT for thermal cyclers!

  • Validation for virtually all makes and models of thermal cycler
  • Uses a 20 minute PCR type protocol to validate results
  • Enables comparison of results against manufacturer’s specifications
  • Measurements are related to the ITS-90 standard
  • Accuracy is better than 0.1 C ( 0-100 C)
  • Measures up to 16 wells simultaneously using specially designed probes
  • Provides a 14 page analysis (text & graphs) of individual protocol temperature steps
  • Enables optimisation of protocols dependent on the cycler’s actual performance: maximise yields and efficient use of reagents
  • Provides a full certificate summarising validation results
  • UKAS Accreditation 17025:2005 pending
  • For 96 well Systems (other well formats under development)

Service and Extended Warranty

Extended Warranty

Full parts and labour warranty purchased at the same time as the thermal cycler. Instruments need to be returned to Alpha Laboratories for repair.

N.B. does not include preventative maintenance service or accidental damage.

3 Star Service Level    3 stars

Fully comprehensive service including an annual preventative maintenance service with block temperature validation using measuring equipment calibrated to ISO 17025 2005.

Includes unlimited parts, labour, travel and/or delivery. Loan units available where required.

2 Star Service Level   2 Star

Fully comprehensive service including an annual preventative maintenance service with block temperature validation using measuring equipment calibrated to ISO 17025 2005.

Includes labour, travel and/or delivery. Parts are charged at list less 10%. Loan units are not available.

1 Star Service Level1 Star

Fully comprehensive service including an annual preventative maintenance service with block temperature validation using measuring equipment calibrated to ISO 17025 2005.

As above, but labour and travel are charged at the standard rate.

 

Available for all Bioer Thermal Cyclers - Contact us for pricing